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ISO 19011 - Guidelines for Auditing Management Systems


ENCONA
Course contents will be available once enrolled

ABOUT THIS COURSE

The ISO 19011:2018 document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams.

It is applicable to all organizations that need to plan and conduct internal or external audits of management systems or to manage an audit programme.

Through this online course, Hans Trunkenpolz, Group CEO of ENCONA and certified third party auditor, unpacks the ISO standard in its finest details and shares his vast practical experience with course participants. Apart from the theoretical facilitation of this standard, this course includes real-life scenarios of client audits (some even in Virtual Reality!), expert reflection of how the theory is applied in practice, auditor psychology techniques to enhance the capability of the participants taking this course, and so much more.

Even though this course applies the theoretical requirements to an automotive industry, the content of this course is sufficient to certify the participant for effective auditing of any relevant management standard. Remember, ISO 19011 focuses on “how” to audit a management standard, whilst the management standard itself is the “target” of what is to be audited.

TARGET AUDIENCE

ISO Coordinators, Area Managers, Consultants, Internal Auditors, College Students in Management, Engineering and other Administrative and/or Technical Disciplines.

CONTENT

  • Module 1: Principles of auditing
  • Module 2: Managing an audit programme
  • Module 3: Conducting an audit
  • Module 4: Competence and evaluation of auditors

PREREQUISITE KNOWLEDGE

  • Technical and/or business education
  • Experience in automotive quality management, especially in handling complaints and regress
  • Education and experience in assessing technical product and process risks
  • Knowledge about product use of the products manufactured in the organisation, as well as the state of technology
  • Basic knowledge and understanding of requirements from relevant statutory regulations and customer requirements

COURSE LENGTH

This course is approximately the equivalent of 3 full days training, or roughly 24 hours of study. However you are free to complete at your own convenience and will have lifetime access to the materials.

GRADING AND CERTIFICATES

During this training, technical lectures and exercises alternate in order to support the transfer of the topics into the participants' own work practice with a particular focus on exchanging experiences between participants and the trainer. After passing the knowledge test, you will receive an ENCONA Certificate of Qualification, alternatively an ENCONA Certificate of Attendance, depending on your assessment results.

COURSE STAFF

Course Staff Image #1

Hans Trunkenpolz

University for Mechanical Engineering: Engineers Degree, University of Salzburg, Austria. Founder and Chairman of the Board of ENCONA and certified third party auditor. Hans is the Subject Matter Expert for this course. Having executed over 2500 audit days worldwide he is extremely experienced and shares his knowledge and expertise in this course.

Course Staff Image #1

Lloyd Staples

BComm Investment Management, University of Stellenbosch, South Africa.
Lloyd is the President and CEO of ENCONA and is the host for this course.

FREQUENTLY ASKED QUESTIONS

How do I pay for the course?

We accept payment via debit or credit card, through the secure STRIPE payment portal. If you require an invoice for wire transfer / EFT due to company purchase order processes, please email us on enquiries@encona.org.

When will I have access to the course materials?

We will aim to provide you with access to the full course materials by the next business day after payment is received - we operate Monday to Friday. You will receive an email confirmation as soon as the course materials are available to you.

How long do I have to complete this course?

We suggest you aim to complete the course within 1 month, however you will have lifetime access to the materials.

What web browser should I use?

The ENCONA Online Learning Platform requires an active internet connection and works best with current versions of Chrome, Firefox, Safari or with Internet Explorer version 9 and above.

Can I complete the course on my phone?

Yes, our platform is mobile friendly, however they are not available offline so you will need an active internet connection.

Who can I contact for support?

Please email enquiries@encona.org. We aim to respond to all queries within the next business day.