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ISO 19011-Guidelines for auditing management systems


About This Course

This is a demo of the official course that will be launched soon.

The ISO 19011:2018 document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams.

It is applicable to all organizations that need to plan and conduct internal or external audits of management systems or to manage an audit programme.

Through this online course, Hans Trunkenpolz, Group CEO of Encona and certified third party auditor, unpacks the ISO standard in its finest details and shares his vast practical experience with course participants. Apart from the theoretical facilitation of this standard, this course includes real-live scenarios of client audits (some even in Virtual Reality!), expert reflection of how the theory is applied in practice, auditor psychology techniques to enhance the capability of the participants taking this course, and so much more.

Even though this course applies the theoretical requirements to an automotive industry, the content of this course is sufficient to certify the participant for effective auditing of any relevant management standard. Remember, ISO 19011 focuses on “how” to audit a management standard, whilst the management standard itself is the “target” of what is to be audited.

Target Audience

ISO Coordinators, Area Managers, Consultants, Internal Auditors, College Students in Management, Engineering and other Administrative and/or Technical Disciplines.


  • Module 1: Principles of auditing
  • Module 2: Managing an audit programme
  • Module 3: Conducting an audit
  • Module 4: Competence and evaluation of auditors

Prerequisite Knowledge

  • Technical and/or business education
  • Experience in automotive quality management, especially in handling complaints and regress
  • Education and experience in assessing technical product and process risks
  • Knowledge about product use of the products manufactured in the organisation, as well as the state of technology
  • Basic knowledge and understanding of requirements from relevant statutory regulations and customer requirements

Course Staff

Course Staff Image #1

Hans Trunkenpolz, CEO, Encona Global

BA, LLB Stellenbosch, DIP Prac Legal Studies UCT, Legal Advisor, Extreme Athlete, Author, Training Facilitator and Leadership Expert

Hans is the Subject Matter Expert for this course.

Course Staff Image #1

Lloyd Staples, President, Encona Global

BA, LLB Stellenbosch, DIP Prac Legal Studies UCT, Legal Advisor, Extreme Athlete, Author, Training Facilitator and Leadership Expert

Lloyd is the host for this course.

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