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ISO 19011 - Guidelines for Auditing Management Systems

Enrollment in this course is by invitation only

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About This Course

The ISO 19011:2018 document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams.

It is applicable to all organizations that need to plan and conduct internal or external audits of management systems or to manage an audit programme.

Through this online course, Hans Trunkenpolz, Group CEO of Encona and certified third party auditor, unpacks the ISO standard in its finest details and shares his vast practical experience with course participants. Apart from the theoretical facilitation of this standard, this course includes real-live scenarios of client audits (some even in Virtual Reality!), expert reflection of how the theory is applied in practice, auditor psychology techniques to enhance the capability of the participants taking this course, and so much more.

Even though this course applies the theoretical requirements to an automotive industry, the content of this course is sufficient to certify the participant for effective auditing of any relevant management standard. Remember, ISO 19011 focuses on “how” to audit a management standard, whilst the management standard itself is the “target” of what is to be audited.

Target Audience

ISO Coordinators, Area Managers, Consultants, Internal Auditors, College Students in Management, Engineering and other Administrative and/or Technical Disciplines.


  • Module 1: Principles of auditing
  • Module 2: Managing an audit programme
  • Module 3: Conducting an audit
  • Module 4: Competence and evaluation of auditors

Prerequisite Knowledge

  • Technical and/or business education
  • Experience in automotive quality management, especially in handling complaints and regress
  • Education and experience in assessing technical product and process risks
  • Knowledge about product use of the products manufactured in the organisation, as well as the state of technology
  • Basic knowledge and understanding of requirements from relevant statutory regulations and customer requirements

Grading and Certificates

During this training, technical lectures and exercises alternate in order to support the transfer of the topics into the participants' own work practice with a particular focus on exchanging experiences between participants and the trainer. After passing the knowledge test, the participants will receive an Encona Certificate of Qualification, alternatively an Encona Certificate of Attendance.

Course Staff

Course Staff Image #1

Hans Trunkenpolz, CEO, Encona Global

University for Mechanical Engineering: Engineers Degree, University of Salzburg, Austria. Group CEO of Encona and certified third party auditor.

Hans is the Subject Matter Expert for this course. Having executed over 2500 audit days across numerous countries worldwide ,Hans is an extremely experienced auditor and shares his knowledge and experience in this course.

Course Staff Image #1

Lloyd Staples, President, Encona Global

BCom Investment Management, University of Stellenbosch, South Africa.

Lloyd is the host for this course.

Frequently Asked Questions

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